Disclosure: ChaChaCha is a POS vendor, powered by AppsPOS, and competes with Oddle. We have not used or tested Oddle. Ratings come from public review pages we checked on 28 September 2026, and product facts come only from Oddle’s own website on the same day.
- Oddle’s merchant app, Oddle Register, scored 1.8 out of 5 from 61 reviews on Google Play, but 4.0 from 2 ratings on the Singapore App Store.
- Oddle Eats, its diner app, scored 3.2 from 104 reviews on Google Play and 2.5 from 80 ratings on the Singapore App Store.
- On G2, Oddle Online Ordering System had 5.0 from 1 review; Oddle’s Trustpilot profile had 0 reviews; we found no Capterra or GetApp listing.
- Many visible Register reviews are old and some come from diners who expected a consumer app, so the low score needs context.
- Oddle is mainly an online ordering, reservations and marketing platform; its POS is an optional add-on.
Last reviewed: September 2026. Ratings, review counts and vendor facts were checked on 28 September 2026. Scores move as new reviews arrive, so open each listing yourself before you decide on Oddle.
Oddle is a Singapore restaurant platform for online ordering, delivery logistics, reservations, queues, customer data and marketing, and it says it works with more than 5,000 restaurants across Asia-Pacific. Of the brands in this series, Oddle has the most public ratings, but they need careful reading because they mix merchant and diner apps. This page sets out what we found on 28 September 2026, the themes in our own words, what Oddle says about itself and what to check before you sign. Our Oddle alternatives guide and Oddle pricing explainer give more context.
Oddle review scores by platform (checked 28 September 2026)
| Platform | Listing | Score | Reviews or ratings |
|---|---|---|---|
| Google Play | Oddle Register (merchant app) | 1.8 out of 5 | 61 reviews |
| Google Play | Oddle Eats: Food Delivery (diner app) | 3.2 out of 5 | 104 reviews |
| App Store (Singapore) | Oddle Register | 4.0 out of 5 | 2 ratings |
| App Store (Singapore) | Oddle Eats | 2.5 out of 5 | 80 ratings |
| G2 | “Oddle Online Ordering System” | 5.0 out of 5 | 1 review |
| G2 | “Oddle Reservation Platform” | No score | 0 reviews |
| Capterra | No listing found | Not applicable | Not applicable |
| GetApp | No listing found | Not applicable | Not applicable |
| Trustpilot | www.oddle.me | No score | 0 reviews |
For a restaurant buyer, the Oddle Register rating is the closest to a merchant view, and the Oddle Eats ratings show how some diners experience ordering through Oddle’s network. Neither is a rating of the full Oddle platform with its web store, reservations and marketing tools.
How to read Oddle ratings (and why small numbers mislead)
Star averages look precise, but they need context before they can guide a buying decision.
- Sample size: an average built on one to ten ratings can swing a full star with a single new review. Treat small counts as anecdotes, not evidence.
- What is being rated: app store ratings rate one app, often a companion or staff app, not the whole package of software, hardware, installation and support you would be buying.
- Who is rating: app stores mix merchants, staff and sometimes diners. A diner annoyed about a late order may rate the ordering app, even though the problem sat with a restaurant or rider.
- When: older reviews can describe a product that has since changed. Sort by most recent and compare dates with the vendor’s release notes.
- Vendor testimonials are not reviews: quotes on a vendor’s own website are selected by the vendor. They show what the vendor wants to be known for, which is useful, but they are not independent.
The better evidence usually comes from a reference call with a Singapore business like yours, a trial on your own menu, and a contract you have read line by line.
What reviewers praise about Oddle
- Easy web store set-up: a merchant review on Oddle Register (from 2021) described setting up an online store easily.
- Helpful team: the same reviewer praised a support team that was on standby and offered marketing tips, which matches Oddle’s emphasis on guided onboarding.
- G2: the one G2 review of Oddle’s online ordering system gave five stars.
Oddle’s homepage adds many restaurant testimonials about growing delivery sales and knowing regular customers better. These are vendor-selected, so treat them as claims to test with a reference call.
Common complaints and caveats
- Diners using the merchant app by mistake: several visible low ratings on Oddle Register came from diners who expected to order food through it. These dated from 2019 and 2020 and say nothing about how the app serves restaurants, but they pull the average down.
- Diner complaints on Oddle Eats: recent Google Play reviews from diners described a voucher that would not apply at checkout, a wrong order, and frustration with how refunds and support were handled. Another older review complained about delivery and collection times being confused.
- Why this matters to a restaurant: when diners order through your Oddle channel, their experience of vouchers, refunds and support reflects on your brand. Ask Oddle how disputes are handled and who pays for refunds.
What Oddle says about itself
From Oddle’s Singapore site and pricing page on 28 September 2026:
- Working with restaurants since 2014, with more than 5,000 restaurant partners across Asia-Pacific.
- Oddle Shop with managed logistics for deliveries, Oddle Reserve for reservations with follow-ups, Oddle Queue for walk-ins, Oddle Site for a restaurant website, and Oddle Check-in for capturing guest details at the table.
- Reputation Builder for Google reviews, Oddle Terminal for in-person payments linked to customer profiles, and the Oddle Eats diner discovery network.
- Customer intelligence, automated guest messaging, guided campaigns and an AI assistant that drafts campaigns for approval.
- A free demo, then 30-day guided onboarding with a dedicated specialist.
Oddle pricing, as published
Oddle’s All Access plan is shown from S$300 a month billed monthly with a one-year commitment, with a 33% discount for paying annually. The plan includes, per month, up to S$3,000 in online orders, up to 500 reservations, 300 queue entries (then S$0.30 each), up to 700 customer enrolments, up to 200 in-person voucher redemptions and 5,000 marketing credits. Managed logistics, Oddle Eats listing and marketing tools are included, and point-of-sale is an optional add-on. Check what happens when you exceed each limit. Our Oddle pricing guide sets out the usage fees in detail.
What to check before you buy or sign with Oddle
- What you need Oddle for: online ordering and marketing, reservations, or a POS as well. If you need a POS, get the add-on price and feature list in writing.
- Usage limits: compare your monthly online sales, bookings and queue numbers with the plan limits, and ask for the charges above each one.
- Commitment: the monthly plan carries a one-year commitment. Ask about early exit and renewal terms.
- Refunds and disputes: ask who decides and who pays when a diner disputes an online order.
- Delivery: ask how managed logistics fees work and what happens when a rider is late or an order goes wrong.
- POS link-up: if you keep your current POS, ask how Oddle orders reach it and whether that link costs extra. Our Oddle and Eats365 guide covers running an ordering suite beside a restaurant POS.
- Payments: get online and in-person payment rates in writing, and ask whether NETS is accepted in person.
- Merchant app: test Oddle Register or the order device during the demo, given its low Google Play score.
- References: ask for Singapore restaurants with your order volume, and call them.
- Data ownership: confirm you can export your customer list and order history if you leave.
Oddle vs ChaChaCha and other options: who suits what
Oddle and ChaChaCha overlap less than it first appears: Oddle centres on online revenue, reservations and marketing, while ChaChaCha centres on the POS and in-store operations. Our guide to Oddle vs ChaChaCha explains where a restaurant might run both. We do not rank ourselves first, and we do not compare prices because ChaChaCha is quote-based.
| What to compare | Oddle (per its website) | ChaChaCha, powered by AppsPOS |
|---|---|---|
| Core focus | Online orders, reservations, guest data and marketing | F&B POS and in-store operations |
| Point of sale | Optional add-on | Web and hybrid POS that keeps taking orders if the internet drops |
| Reservations | Oddle Reserve | Ask us to confirm |
| Queue | Oddle Queue with WhatsApp alerts | Queue system with SMS and queue display |
| Online ordering | Oddle Shop and Oddle Eats network | Online ordering page, mobile app and QR pre-order |
| Delivery | Oddle Managed Logistics | GrabFood integration; Lalamove for your own orders |
| Kitchen display | Not stated on their website | KDS with station routing and prep timers |
| Loyalty and marketing | Enrolment, rewards, automated messaging, campaigns | Points, stamps, stored value, vouchers, WhatsApp marketing |
| Accounting | Not stated on their website | Xero integration |
- Best for restaurants whose main goal is growing direct online orders and reservations: Oddle is built around that.
- Best for operators who want one platform for guest data and automated marketing: Oddle’s customer intelligence and messaging tools target this.
- Best for outlets that need a full in-store POS with kitchen display, QR ordering, NETS and Xero: ChaChaCha.
What a ChaChaCha package covers:
- POS: a web and hybrid POS that keeps taking orders if the internet drops and syncs later, with table management, split bills and tabs, custom modifiers, staff permissions, and an English and Chinese interface and kitchen tickets.
- Kitchen: a kitchen display with station routing, order prioritisation and prep timers, plus Epson cloud printing to several printers.
- Ordering and queues: QR ordering for dine-in and pre-order, a mobile app, an online ordering page, and a queue system with SMS notifications and a queue display.
- Payments: PayNow, PayLah!, NETS, Visa and Mastercard, and GrabPay via DBS, UOB and 2C2P, with split payments and automated reconciliation. AppsPOS is a NETS Certified Vendor.
- Customers and back office: loyalty with points, stamps, stored value, vouchers, birthday rewards and WhatsApp marketing; recipe-level stock deduction and recipe costing; reports, an ERP for head office and Xero integration.
- Delivery and hardware: GrabFood integration and Lalamove for your own online orders; hardware supplied by AppsPOS as part of the package, including a self-order kiosk with a built-in card terminal.
For more options, see our best F&B POS systems in Singapore guide, or contact us for a demo.
