Features
Delivery Platform Integration
Delivery orders go straight into your POS and kitchen display. There are no extra tablets and nothing to re-key.
Running delivery from separate tablets means missed orders, re-keying mistakes and menus that fall out of sync. With delivery integrated into the POS, every order arrives in one place. ChaChaCha connects with GrabFood for marketplace orders and Lalamove for on-demand delivery of your own online orders.
What you get
One order queue
Delivery orders arrive alongside dine-in and takeaway.
Live delivery status
Delivery status updates automatically on the POS dashboard, so the team knows what has been picked up.
Delivery in your reports
Delivery orders show up in your sales reports alongside dine-in and takeaway.
Fewer errors
Nothing to re-key, so fewer mistakes.
How GrabFood and Lalamove orders flow into your POS
GrabFood orders
- A customer orders from you on GrabFood.
- The order appears in the POS directly, with no separate tablet.
- It routes to the kitchen display or printer like any other order.
- Staff prepare and pack it, and the delivery status updates on the POS dashboard.
Your own online orders, delivered by Lalamove
- A customer orders and pays on your own online ordering page.
- The order lands in the same queue as dine-in and takeaway.
- Lalamove handles on-demand delivery to the customer.
- Delivery status updates automatically, so staff can see where each order is.
In both cases, staff work from one screen. There is no need to watch several devices, and no one has to type an order from a tablet into the POS. Because delivery orders are cooked from the same queue as dine-in, the kitchen can pace them properly and riders spend less time waiting at the counter.
Who integrated delivery is for
Restaurants that run dine-in and delivery together
At lunch and dinner, delivery orders compete with the dining room for the same kitchen. One queue means the kitchen cooks in order, instead of checking a tablet between tickets.
Cloud kitchens and takeaway-only outlets
When most orders arrive online, missed or late orders hit ratings hard. Having every order in the POS makes it easier to keep up at peak.
Cafés, bakeries and dessert shops
Cakes, pastries and gift boxes travel well. Your own ordering page with Lalamove delivery lets you take orders for delivery without relying only on a marketplace.
Multi-outlet brands
Each outlet receives its own delivery orders in its own POS, while head office sees delivery sales across every outlet in one set of reports.
Balancing marketplace orders and your own channel
GrabFood helps new customers find you, especially people who have never walked past your outlet. Your own online ordering page lets you keep the customer relationship, including their details, their order history and their loyalty points.
Many outlets use both. Let the marketplace bring in first-time customers, then give regulars a reason to order direct, such as a welcome voucher or points on every order. Make sure your pricing and menu make sense on each channel, since the costs of each are different.
Delivery orders from your own page also feed your customer profiles. Over time, you can see who orders most often and invite them into your loyalty programme or a WhatsApp campaign.
What to measure for delivery
- Delivery share of total sales, by day and hour.
- Net revenue after platform commission, not just gross sales.
- Prep time for delivery orders compared with dine-in.
- Missed, cancelled or refunded orders, and the reasons behind them.
- Repeat orders through your own ordering page.
- Rider wait time: how long orders sit ready before they are collected.
Check these monthly. If delivery grows but net revenue does not, review your delivery menu and pricing before you add more volume.
A shorter delivery menu is often a better one. Drop dishes that travel badly or slow down the kitchen at peak, and make sure packaging keeps food at the right temperature.
Part of one system
Delivery Integration shares the same menu, customers and reports as the rest of ChaChaCha, so there’s nothing to sync or re-key. See how it fits your business on our industry pages, or book a demo.
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Learn moreFrequently asked questions
Which platforms are supported?
GrabFood orders flow straight into the POS, and Lalamove handles on-demand delivery for orders from your own online ordering page. Delivery status updates automatically on the POS dashboard.
Will delivery orders print or show on the KDS?
Yes. They route like any other order.
Do I need an extra tablet for delivery orders?
No. Online and delivery orders appear in the POS directly, so there's no extra hardware and no re-keying.
Do I still need the GrabFood merchant tablet?
No. GrabFood orders appear in the POS directly and route to the kitchen like any other order, so staff do not need to watch a separate device or re-key orders. Delivery status also updates automatically on the POS dashboard.
Can I offer delivery without a marketplace?
Yes. Customers can order and pay on your own online ordering page, and Lalamove handles the on-demand delivery. The order arrives in the POS alongside dine-in and takeaway, so the kitchen handles it in the same queue.
How do I set up GrabFood integration with my POS?
You need an active GrabFood merchant account for each outlet. Your POS provider then connects the GrabFood store to the POS, maps your delivery menu to POS items and routes them to the right kitchen stations. Run test orders before your first live service to check tickets, modifiers and prices. Ask your provider how menu changes and sold-out items are handled afterwards.
What is food delivery integration?
Food delivery integration connects a delivery platform directly to your POS, so marketplace orders arrive in the same order queue as dine-in and takeaway. Orders print or show on the kitchen display automatically and appear in your sales reports, instead of staff reading a separate tablet and typing each order in. It reduces missed orders, re-keying errors and rider waiting times.
How much does Lalamove charge to deliver my own orders?
Lalamove prices each trip, based mainly on distance, vehicle type and any add-on services, and shows the price before you book. Check current rates in the Lalamove app or on its website for your typical delivery radius. Then decide whether to charge customers a delivery fee, set a minimum order or absorb part of the cost for nearby orders.
See ChaChaCha running in your business
Book a 20-minute walkthrough. We'll set up your menu or catalogue and your payments so you can see how it would run on day one.