EPOS vs ChaChaCha: Which POS Fits Your F&B Business? (2026)

Last reviewed: September 2026

EPOS and ChaChaCha are both Singapore POS vendors that supply hardware as part of their packages and have been PSG pre-approved vendors. If you are choosing between them for an F&B outlet, the decision comes down to which features you use every day. This page compares them feature by feature, not on price, and says plainly where EPOS is the better fit. For more options, see our EPOS alternatives guide and our best F&B POS system guide.

How we compared (and why not on price)

We used EPOS’s own Singapore pages only, linked throughout, with no review-site ratings or quotes. Our EPOS reviews round-up covers what users say. “Not stated on their website” means we could not find it on the pages we reviewed. We compare features, not prices. EPOS publishes some pricing for its EPOS360 app and sells packages, while ChaChaCha is quote-based, so the fair way to compare cost is a written quote for your outlet. For the plans and fees EPOS publishes, see our EPOS pricing guide. Our POS system cost guide shows what to include.

EPOS at a glance

EPOS’s home page describes a POS for retail, F&B and minimarts, with a cloud back end that you access from a browser, and says “the system works offline as well”. It lists inventory management, real-time reports, e-commerce integration with Shopify, WooCommerce and OpenCart, and Singapore-based technicians available from 9am to 11pm every day. Its packages page lists 24/7 phone support, installation, data setup and training in each package. From its other pages:

• F&B: the F&B POS page lists a central kitchen system for multiple outlets, QR code ordering, table management, delivery integrations and an appointment booking module that manages tables and reservations.
• Features: the features page lists a kitchen display system, multi-outlet reporting, set menus and modifiers, ingredient-level stock deduction, purchase orders to suppliers, low-stock alerts, split payments by item or by pax, vouchers, loyalty points and membership tiers, basket analysis and a seven-day sales forecast.
• Delivery: the F&B page names GrabFood, GrabMart, Lalamove, foodpanda and Deliveroo.
• Accounting: the features page names Xero and QuickBooks.
• Loyalty: EPOS Rewards is a WhatsApp-based loyalty programme with QR sign-up, a member portal, birthday vouchers, bulk messaging and reservation requests by WhatsApp.
• EPOS360: its EPOS360 page describes an app that runs on a phone, with delivery platform orders, table QR ordering, an online store, loyalty and an optional BlueTap payment device.

ChaChaCha at a glance

ChaChaCha is a Singapore POS brand powered by AppsPOS Pte. Ltd., which has operated since 2013. It is built for F&B first, with retail and beauty second. The main features:

• POS: a web and hybrid POS that keeps taking orders if the internet drops and syncs later, with table management, split bills and tabs, custom modifiers, staff permissions, and an English and Chinese (中文) interface and kitchen tickets.
• Kitchen: a KDS with station routing, order prioritisation and prep timers, and Epson cloud printing to multiple printers.
• Ordering: QR ordering for dine-in (scan, order, pay) and pre-order (order, pay, collect), a mobile app, an online ordering page, and a self-order kiosk with a built-in card terminal.
• Queue: a queue system with SMS notifications and a digital queue display.
• Payments: PayNow, PayLah!, NETS, Visa and Mastercard and GrabPay through DBS, UOB and 2C2P, with split payments and automated reconciliation. AppsPOS is a NETS Certified Vendor.
• Loyalty: points and stamps, e-wallet and stored value, vouchers, birthday rewards and WhatsApp marketing.
• Delivery: GrabFood integration, and Lalamove to deliver your own online orders.
• Back office: recipe-level stock deduction and recipe costing, reports, ERP for head office, Xero integration and the AppsPOS AI agent on WhatsApp.
• Hardware and pricing: hardware is supplied by AppsPOS as part of the package, and pricing is quote-based.

AppsPOS clients include Itacho Sushi, Soi 47 Thai Food and The Carpenters Bar, and it has been featured on CNA and Channel 8.

Feature-by-feature comparison

Area	EPOS (from its website)	ChaChaCha
Table service	Table management, set menus, modifiers.	Table management, split bills and tabs, custom modifiers.
QR ordering	Scan, order and pay from the table.	Dine-in scan, order, pay; pre-order, pay, collect.
Self-order kiosk	Not stated on the pages we reviewed.	Self-order kiosk with built-in card terminal.
Kitchen	Kitchen display system; central kitchen system.	KDS with station routing, prioritisation and prep timers; Epson cloud printing to multiple printers.
Queue	Not stated on the pages we reviewed.	Queue system with SMS and digital queue display.
Reservations	Booking module synced to tables.	Ask us to confirm.
Payments	Split by item or pax; cash, cards, vouchers, gift cards.	PayNow, PayLah!, NETS, Visa, Mastercard, GrabPay; NETS Certified Vendor.
Loyalty	Points, tiers, vouchers; WhatsApp-based EPOS Rewards.	Points, stamps, stored value, vouchers, birthday rewards, WhatsApp marketing.
Inventory	Ingredient-level deduction, POs, suppliers, alerts, forecast.	Recipe-level stock deduction and recipe costing.
Offline mode	Stated as working offline.	Keeps taking orders, syncs later.
Languages	Not stated on the pages we reviewed.	English and Chinese interface and kitchen tickets.
Grants	PSG pre-approved vendor for 8+ years (per its site).	AppsPOS approved under the EDGE Grant.

Delivery: EPOS lists several delivery and logistics partners, including GrabFood and Lalamove. ChaChaCha lists GrabFood integration and uses Lalamove to deliver your own online orders.

Ordering, kitchen and front of house

Both systems cover table service, modifiers and QR ordering that sends orders straight to the kitchen. EPOS adds a central kitchen system, which lets one kitchen fulfil orders from several outlets, and a booking module that ties reservations to the table plan. That is a real advantage for groups with a central kitchen or a reservations-led dining room.

ChaChaCha goes deeper at the pass and the door. Its KDS adds order prioritisation and prep timers to station routing, Epson cloud printing sends tickets to several printers, and kitchen tickets can print in Chinese for mixed-language teams. Its queue system with SMS alerts and a queue display suits outlets with walk-in lines, and its self-order kiosk has a card terminal built in. See our QR ordering page for how dine-in and pre-order flows work.

Payments, loyalty and marketing

EPOS supports split payments by item or by pax and a wide range of tenders, including vouchers and gift cards. Its WhatsApp-based EPOS Rewards is a notable product: customers join by scanning a QR code, see their points and vouchers in a member portal, and receive birthday and reactivation campaigns on WhatsApp.

ChaChaCha connects PayNow, PayLah!, NETS, Visa, Mastercard and GrabPay through DBS, UOB and 2C2P, with split payments and automated reconciliation, and AppsPOS is a NETS Certified Vendor. Its loyalty features include points and stamps, stored value, vouchers and birthday rewards, with WhatsApp marketing. Both vendors therefore offer WhatsApp-based customer outreach, so compare the sign-up flow and campaign tools in a demo.

Inventory, offline mode and back office

EPOS has a strong inventory story, built for retail and minimarts as well as F&B. It lists purchase orders, supplier management, low-stock alerts, bulk product import, basket analysis and a seven-day sales forecast with suggested reorder quantities. If you run a minimart, a bakery with retail shelves or a mixed store, that depth is a reason to choose EPOS.

ChaChaCha deducts ingredients by recipe with each sale and costs each menu item by recipe, and offers reports, ERP for head office, Xero integration and the AppsPOS AI agent on WhatsApp. For purchase orders, transfers and other inventory specifics, ask us to confirm. Both systems say they keep working offline; our offline mode guide lists what to test.

Grants and support

Grants changed on 30 September 2026. Enterprise Singapore’s EDGE Grant page says PSG, EDG and MRA cease on 29 September 2026 and new applications go under the EDGE Grant, with support of up to 70% for SMEs and levels that differ by activity. AppsPOS has been a PSG pre-approved vendor and is approved under the EDGE Grant. Our POS grant guide and EDGE Grant guide explain how to apply. Always check eligibility before you sign or pay, because grants cannot usually be claimed after purchase.

EPOS’s grants page describes more than eight years as a PSG pre-approved vendor and says it is a Climate Voucher approved POS vendor. Because PSG closes on 29 September 2026, ask EPOS how its packages are supported under the EDGE Grant. EPOS lists 24/7 phone support in its packages and technicians from 9am to 11pm daily on its home page. For ChaChaCha support hours, ask us to include them in your quote.

Which fits your business?

EPOS is likely the better fit if

• You run a minimart, a retail store or a mixed retail and F&B business that needs deep inventory, purchase orders and forecasting.
• You operate a central kitchen that fulfils orders for several outlets.
• You want reservations linked to the table plan from the same vendor.
• You sell online through Shopify, WooCommerce or OpenCart and want stock synced.

ChaChaCha may be the better fit if

• Your kitchen needs prioritisation, prep timers and printing to several stations.
• You have walk-in queues and want SMS alerts and a queue display.
• Your team works in Chinese as well as English.
• Many customers pay by NETS, or you want stored value and stamps.
• You want a self-order kiosk with a built-in card terminal.

To see ChaChaCha with your own menu and get a quote, contact us, and ask EPOS for a demo too.